This policy explains how we dispatch and deliver orders.
Where we ship from and to
All orders are dispatched from UK stock. We deliver to addresses within the United Kingdom. Shipping outside the UK may be available by prior arrangement — see "International orders" below.
Processing and dispatch
Orders are dispatched from UK stock once payment has cleared. We aim to dispatch confirmed, paid orders the next business day where they are received before our daily cut-off of [1:00pm]. You will receive confirmation when your order has been dispatched.
Delivery times and tracking
We send orders by tracked courier or Royal Mail. Estimated delivery is typically [1–2] working days after dispatch for UK mainland addresses. Tracking details are provided where available.
Packaging and storage
Products are supplied lyophilised and are packaged discreetly and appropriately for transit. On receipt, please store products as directed to maintain their integrity.
Shipping costs
Shipping is charged at the rate quoted at the time of order. [Orders over £[X] qualify for free UK shipping.] Costs are confirmed before you pay.
Address accuracy and failed delivery
Please ensure your delivery address is complete and correct. We are not responsible for delays or losses caused by an incorrect or incomplete address, and re-delivery costs arising from this may be passed on to you.
Risk
Risk in the products passes to you on delivery.
International orders
Where international shipping is arranged, you are the importer of record and are responsible for any customs duties, taxes and for ensuring import and use comply with the laws of the destination country.
Contact
For any delivery query, contact us via WhatsApp using the link on our website.